Effective Date: June 30, 2026

At Goa Ghee, we are committed to delivering our premium-quality ghee safely and efficiently across India. Every order is carefully packed using hygienic standards to ensure it reaches you in excellent condition.

1. Order Processing

We endeavour to process and dispatch all confirmed orders within 24 hours of receiving the order and successful payment confirmation.

Once your order has been dispatched, you will receive shipping details and tracking information (where applicable).

2. Delivery Time

Estimated delivery timelines are 4 to 7 business days from the date of dispatch, excluding Sundays and public holidays.

Delivery timelines may vary depending on:

• Delivery location

• Courier partner operations

• Weather conditions

• Public holidays

• Other unforeseen circumstances beyond our control

While we strive to deliver within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

3. Delivery Charges

Shipping charges, if applicable, are calculated based on your selected delivery location and will be displayed during checkout before payment.

The customer is responsible for paying the applicable delivery charges shown at the time of placing the order.

4. Additional Charges

There are no hidden or additional charges.

The total amount payable, including applicable shipping charges and taxes (if any), will be clearly displayed during checkout before you complete your purchase.

5. Delivery & Acceptance

Every order is insured by Goa Ghee during transit until it is successfully delivered or collected.

Upon delivery, the recipient may be required to sign an acknowledgement of receipt. The signature serves as confirmation that the order has been delivered in good condition and that responsibility for the products transfers to the recipient at that time.

If the order is accepted by someone other than the original purchaser, including gift recipients, the signature will be considered valid proof of successful delivery and fulfilment of the order.

6. Delivery Areas

Goa Ghee currently delivers across select serviceable locations in India.

Delivery availability depends on the coverage area of our logistics partners. If your location is not serviceable, our customer support team will notify you accordingly.

7. Damaged or Incorrect Deliveries

If you receive:

• A damaged product

• A leaking package

• A tampered package

• An incorrect product

Please contact us within 6 hours of delivery along with:

• Order Number

• Clear photographs of the product

• Packaging images

• Shipping label

• A brief description of the issue

Our team will review your request and provide an appropriate resolution in accordance with our Refund Policy.

8. Payment Methods

We currently accept secure online payments through:

• UPI

• Internet Banking

• Debit Cards

• Credit Cards

Cash on Delivery (COD) is not available.

9. Contact Us

For any questions regarding shipping or delivery, please contact us:

Phone: +91 9820220571

Business Hours: Monday to Saturday, 11:00 AM – 5:00 PM (excluding public holidays)

Email: info@goaghee.com

Alternate Email: jhmggoaghee@gmail.com

Goa Ghee

Pure Goodness, Crafted with Care.

Pure Ghee for Your Family, A Better Future for Many Others.