Effective Date: June 30, 2026

At Goa Ghee, we are committed to delivering pure, premium-quality ghee safely and efficiently across India. Every order is carefully packed using hygienic practices to ensure that it reaches you in excellent condition.

1. Shipping Coverage

Goa Ghee currently delivers across India.

We serve:

• Retail Customers

• Wholesale Buyers

• Distributors

• Business Partners

Delivery availability may vary depending on the serviceability of your location.

2. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During festivals, promotional events, or high-demand periods, processing may take slightly longer.

Once your order has been dispatched, you will receive shipment details via email, SMS, or WhatsApp (where applicable).

3. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 3–7 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Goa Ghee may offer free shipping on selected products, order values, or promotional campaigns from time to time.

5. Order Tracking

Once your order is shipped, you will receive tracking information that allows you to monitor the status of your shipment until delivery.

6. Packaging Standards

Every Goa Ghee product is packed with care to maintain freshness, purity, and product integrity.

Our packaging is designed to:

• Prevent leakage during transit

• Maintain product hygiene

• Protect the product from external damage

• Ensure safe delivery to your doorstep

7. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address

• Incorrect contact details

• Customer unavailable at the delivery location

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

8. Damaged or Incorrect Orders

If your order arrives:

• Damaged

• Leaking

• Tampered

• Incorrect

please notify us within 6 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order Number

• Photographs of the product

• Packaging images

• Shipping label

• A brief description of the issue

After verification, we will arrange an appropriate resolution in accordance with our Refund Policy.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Courier network delays

• Natural disasters

• Weather conditions

• Public holidays

• Government restrictions

• Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

10. Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Goa Ghee is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the details available on our Contact Us page.

Goa Ghee
Pure Goodness, Crafted with Care.
Pure Ghee for Your Family, A Better Future for Many Others.